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Frequently Asked Questions/Help Desk for the Camera Mounts
 Questions Regarding The Camera Mounts
 Questions Regarding VholdR ContourHD
Questions Regarding Ordering And Shipping
 Q. What is the difference between Digital and Optical stabilization? [return to top]
A. Some of the newer high end cameras are starting to use Optical stabilization. This is great for filming your friends. It is not great for filming on your motorcycle. These cameras with Optical zoom will not work on your bike. Digital stabilization is what you want to have. Digital stabilization is standard on almost all cameras.
Q. Will DVD or Harddisk camcorders work? [return to top]
A. DVD and Harddisk cameras will not work because the vibration from the motorcycle affects the spinning disc in the camcorder. If your camera can also record on a SD memory card, you can use that for filming on your motorcycle as these memory cards don't use spinning parts inside.
Q. What cameras will fit on the SportBikeCam mount? [return to top]
A. All video and STD (still) cameras will fit on the SportBikeCam mount as they have a standard hole pattern.
Q. How does the camera bolt to the SportBikeCam mount? [return to top]
A. Consumer cameras have a 1/4-20 threaded hole on the bottom. We use this hole to securely hold your camera to the SportBikeCam mount.
Q. How does the SportBikeCam mount fit to my bike? [return to top]
A. It bolts on your stock aircraft style fuel filler using 2 to 4 bolts depending on the bike. The Stainless steel bolts are supplied with the kit.
Q. Can I adjust the angle of the camera? [return to top]
A. You can rotate the camera 360 degrees in the horizontal plane and there is plenty of vertical (up and down) adjustment. You can also move the camera forward and back on the extension arm.
Q. Will it work with tinted windscreens? [return to top]
A. We have customers that use them with no problem, although we don't recommend it for picture quality.
Q. Is an external microphone recommended? [return to top]
A. For best sound quality use a camcorder which has an external microphone input. Use a Radio Shack part# 33-3013 or similar microphone.
 Q. What are the ContourHD video resolutions? [return to top]
A. ContourHD has two video settings; with a single switch (HD on top and SD on the bottom) located inside the back door you can easily select between HD and High Action SD. See Tech Specs
HD Video Setting
Resolution: 1280 x 720
Frame Rate: 30 frames per second
Field of View: 135 degrees
High Action SD
Resolution: 848 x 480
Frame Rate: 60 frames per second
Field of View: 90 degrees
Q. What is the field of view for the ContourHD? [return to top]
A. The field of view does vary depending on what video setting you are using. If you are recording High Definition you will have a wider field of view (135 degrees). The High Action SD video setting gives you a more zoomed in perspective with a 90 degree field of view.
HD: 135 degrees
SD: 90 degrees
Q. What file format and codec does the ContourHD record to? [return to top]
A. ContourHD uses H.264 video codec, AAC audio compression, and a .mov file type. Your videos will be accepted by almost all HD video editing programs and players. H.264 has become a standard for video compression, and by using H.264 we think your videos will be more user-friendly as well as deliver the highest quality video with the smallest file sizes.
See Wikipedia for more on H.264
Q. What memory card is accepted by the ContourHD? [return to top]
A. ContourHD records to an internal microSD memory card, which means there are no wires and no separate recorders. We include a 2GB card in the box when you purchase the camera, but ContourHD is compatible with up to a 16GB microSD memory card. We recommend buying the highest quality SD cards possible as higher quality cards produce better write speeds and ensure your video will look better.
Q. What is the average record time for a memory card with the ContourHD? [return to top]
A. ContourHD will record different time lengths depending on what video setting you are using. Your record times will also vary slightly in cold weather conditions and with older memory cards. Below is our list of estimated record times:
HD – 30 minute per GB
SD – 60 minute per GB
Q. Does the ContourHD record sound? [return to top]
A. Yes, ContourHD uses an embedded microphone that is located on the bottom of the camera. We have upgraded the microphone from the VholdR camera and have tuned it to reduce wind noise.
Q. What type of battery does the ContourHD use? [return to top]
A. The ContourHD uses a rechargeable lithium-ion battery, located right inside the back door of the camera. We use a rechargeable battery to save you money and to save the environment. You can recharge your own battery whenever you want to keep recording all the action, and you don’t have to worry about purchasing AA’s. We even included a quick check feature on the camera to tell you how much battery life you have left.
The primary method for recharging your ContourHD is to use the included USB cable that connects the camera to your computer. We also sell chargers for your car and your wall outlets. Generally, ContourHD takes four hours to completely recharge when the camera is off and connected to your computer. See the ContourHD Accessories
Q. How long will the battery last? [return to top]
A. The ContourHD battery will last about two hours (120 minutes) when recording SD and about 90 minutes when recording HD. Additionally, the battery life is reduced in cold weather conditions. The ContourHD battery will last up to three hours (180 minutes) when recording in SD and HD modes.
Q. Is the ContourHD compatible with Windows and Mac? [return to top]
A. ContourHD and our Easy Edit Software are Mac and Windows compatible. When you connect the camera to your computer it will show up as a standard USB device; on the camera we include a simple installation file to help you quickly install the Easy Edit Software. Our VholdR Commitment is to make action video easy to shoot and share, and so the Easy Edit Software makes it nearly automatic to import, clip, and share your videos to VholdR.com.
Q. Can my computer play HD video? [return to top]
A. As we say, HD video is beautiful, but not all machines can play it smoothly. We are still dialing in the computer specifications to play HD video smoothly so if you’re watching ContourHD videos on your computer and they appear a bit choppy, don’t worry, there is nothing wrong with your camera, your computer is just having a difficult time playing the videos. You can do small things like close all other programs when playing your video, but the best fix is to upgrade your graphics card and RAM so that your computer will be better suited for playing rich HD video.
Q. What Are My Payment Options? [return to top]
A. You can pay for your online order with Visa or MasterCard using Paypal which has a small transaction fee. You can also choose the Internation Bank Transfer, this payment methode is free of charge.
Q. How long will my order take to get to me? [return to top]
A. Website orders are processed and shipped on the same or next business day after they are received. Phone orders placed before 13:00hr are shipped on the same day they are received. Shipping times vary depending on the country you live in and your choice of delivery. Check the homepage for more shipping information.
Q. How much will shipping cost? [return to top]
A. Shipping is calculated based on the approximate weight of your package. The costs also depends on the country which you're living in. Please check the homepage for shipping costs.
Q. How do I place an order online? [return to top]
A. Ordering online is simple and fast with SportBikeCam.eu. As you're browsing through the products, when you see something you like, simply click on the button 'Buy Now'. Once you have clicked this button you will be redirected to your shopping cart. The shopping cart page will show everything you've ordered. If you'd like to continue browsing the online site then just click the box that says "Continue Shopping". Once you have added all the items you'd like to your shopping cart, click the "Checkout" button. You will then be redirected to the login page. After you have confirmed the information, your order will be placed and you will receive an e-mail confirmation.
Q. What other ways can I place an order? [return to top]
- Place your order by e-mail or phone
We have friendly customer service representatives waiting to help you with your order. Call us during our normal business hours of 9:00hr - 17:00hr at +31 0341-722172. We can answer any questions you have, and make sure that your order is processed and delivered to you with the greatest care and quality. You can also place your order by e-mail to info@sportbikecam.eu. Make sure you send us your billing, shipping address, and your payment options.
- Mail in your order
You can mail your order to us anytime to the following address:
SportBikeCam.eu
Tolweg 2W
3851SK Ermelo
The Netherlands
Please note your billing, shipping address, and your payment options. You can also pay by sending us the money discretely by mail.
Q. What guarantee do I have that I will be happy with my order? [return to top]
A. SportBikeCam.eu has a 100% Satisfaction Guarantee. We want to do all that we can to see you as a customer again. Even more than this, we want you to be so happy with your purchase that you can tell someone about us. All items are double checked before they are shipped to you to be certain that you are only getting the highest quality product. If you are unhappy with your purchase for any reason at all, you can return it for a full refund or exchange: whichever you choose.
All returns must be undamaged and returned within 30 days of your purchase for a complete refund.
Q. How do I change or cancel an order? [return to top]
A. Whenever you need to change or cancel an order, please call our offices at +31 0341-722172. Tell one of the representatives what you would like to change, or if you would like to cancel the order. They will look up your order and process the change for you. Make sure you call before 13:00hr on the day that you place your order to make any changes or to cancel; because after that time TN may have already picked up your package.
Q. How can I place an order without using my credit card? [return to top]
A. There are other payment options available at the Online Shop which you can use to pay for an order. Select the option most suitable to you in the "Payment Method" area. If you need any further assistance, please contact our Customer Service Department at +31 0341-722172.
If you have a question that is not answered on this page, please click here to contact us.
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